240,184,209 messages delivered this month · 4,218 active workspaces across 38 markets · Median template approval · 18m · ▲ +34% revenue lift · 90 days post-onboarding · Now live: AI Flow Generation
240,184,209 messages delivered this month · 4,218 active workspaces across 38 markets · Median template approval · 18m · ▲ +34% revenue lift · 90 days post-onboarding · Now live: AI Flow Generation
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Commerce conversations, converted

Make product conversations
easier to buy from.

Turn product questions into confident decisions and support conversations into lasting customer context.

SocialGeniex for Ecommerce
NEW CONVERSATION
Intent captured
NEXT ACTION
Owner assigned ✓
The problem

Customer interest should not become admin work.

Shoppers expect useful answers before buying and clear support after checkout—without repeating themselves.

01
Conversation captured
02
Context preserved
03
Next action visible
18-second overview

See the ecommerce
workflow in motion.

From first message to a clear next action—without losing the human handoff.

What your team gets

A workspace shaped around
the work that converts.

01

Product help

Answer repetitive questions and escalate complex choices.

02

Customer support

Keep order conversations organised and owned.

03

Intent recovery

Follow up with eligible high-intent shoppers.

04

Retention

Build more relevant repeat-purchase campaigns.

The customer journey

One message.
Four connected steps.

01

A shopper asks a question

02

Automation understands intent

03

Support resolves with context

04

CRM supports the next purchase

Before you start

Questions, answered.

Can my team take over automated conversations?+

Yes. Automation can capture initial intent and teammates can continue with the complete conversation context.

Can access be separated between team members?+

Yes. Workspace permissions and record ownership can control what each permitted team member can manage.

Can we run campaigns from the same platform?+

Yes. Eligible contacts can be segmented and reached through supported connected channels while following provider rules and consent requirements.

Built for ecommerce

Make the next customer
easier to convert.

Create your workspace and start with the workflow your team needs today.