01
Centralize conversations
Bring supported WhatsApp conversations into one visible service queue.
— WhatsApp customer support
Give customers fast WhatsApp support without losing team accountability.
SocialGeniex combines a shared conversation queue with assignment, context, internal collaboration and automation. Customers get a familiar channel while support teams get a structured process.
— Built for practical work
Everything your team needs to move faster on WhatsApp.
02
Assign the right owner
Route questions and make responsibility for the next response clear.
03
Automate routine steps
Acknowledge requests, collect context and answer common questions.
04
Preserve customer history
Keep messages, notes and contact information connected.
— Common use cases
Use it across the customer journey.
Order support
Technical questions
Returns and refunds
Booking assistance
Account help
After-hours triage
— FAQ
Questions, answered.
Can several agents provide support? +
Yes. A shared inbox lets authorized agents work from the same customer history.
Can common questions be automated? +
Yes. Rules and workflows can handle routine steps with human escalation.
Are team notes private? +
Internal notes are designed for team collaboration and are not sent to customers.
Start with SocialGeniex
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